If you run dump trucks in BC, you've probably had this conversation:
You send an invoice for 48 hours of haul time. The GC comes back and says they have you at 41. You know your driver was on site. You can't prove it. You end up splitting the difference — or you eat it entirely to keep the relationship.
That's not a billing problem. That's a documentation problem.
The Math on Disputed Hours
The average BC dump truck earns between $90 and $120 per hour on a haul contract. If you're losing 7 hours of disputed time per month — which is conservative — that's $630 to $840 gone. Per truck.
Three trucks. Twelve months. That's $22,000 to $30,000 a year walking out the door because you couldn't prove the hours.
Paper tickets don't prevent disputes. They cause them. A smudged date, a missing signature, a ticket that got left in the cab — any of these turns billable hours into a conversation you can't win.
What Actually Protects You
A timestamp your customer can't argue with.
When a driver checks in digitally at the start of a haul and checks out at the end, the record is automatic. GPS-tagged. Time-stamped. You don't need the customer to sign anything on-site — the log speaks for itself.
When the invoice comes in, the GC sees: truck, driver, start time, end time, haul count. If they want to dispute it, they need to explain why their records show something different — and "I think it was less" isn't a counter-argument anymore.
What Changes for Your Driver
Nothing complicated. The driver taps start when they arrive on site and taps end when they leave. That's it. No new forms. No paperwork. No process to train.
The dispatch log builds itself in the background. By the time you're ready to invoice, every haul that week is already documented.
For Dispatchers Managing Multiple Trucks
If you're coordinating three or more trucks across different sites, paper dispatch is a radio game. You don't know who's idle, who's running late, or where a truck got pulled until the driver calls in — or doesn't.
Digital dispatch gives you a live board. You can see which trucks are active and which are waiting. If a truck is idle for two hours in the middle of the day, you know about it before it hits your invoice.