Terms of Service

Version 2026-10-24 · Effective October 24, 2026

These terms are an agreement between Tragget Technology Inc., a British Columbia company ("Tragget", "we", "us"), and the company that opens a Tragget account (the "Customer", "you"), and each person who uses Tragget on a company's behalf (a "User"). They cover the Tragget web application, the mobile web application and tragget.com (together, the "Service"). Our Privacy Policy explains how we handle personal information and forms part of these terms.

By creating an account, accepting an invitation, or using the Service, you agree to these terms. If you open an account for a company, you confirm that you are authorized to bind that company.

These terms apply to Customers in Canada and the United States. Section 14 sets out the few rules that differ by country.

1. Who can use Tragget

• Tragget is for businesses and the people who work for them. It is not for personal or household use.
• You must be at least 18 years old.
• Tragget is offered to businesses in Canada and the United States. It is not currently offered in the Province of Quebec.
• You must give accurate information when you sign up and keep it up to date.

2. Accounts and Users

• The Customer is responsible for its account, for the Users it invites, the roles it gives them, and everything done under its account.
• Each User must keep their sign-in details private and must not share them. Tell us at contact@tragget.com if you believe an account has been used without permission.
• A company may create a placeholder record for a driver or contact who has not joined yet. When that person signs up, they take over their own account and agree to these terms themselves.
• Safety. Do not use Tragget while driving. Use it only when the vehicle is safely stopped.
• Mobile data. Tragget needs an internet connection. Your mobile carrier's charges, including roaming, are yours.

3. Working with other companies

Tragget lets companies connect to each other as customers and vendors, dispatch work along a chain of companies, record that work, approve it and invoice for it.

• What connecting shares. When your company connects with another, or takes part in the same job, each sees the information described in section 4 of the Privacy Policy. Each company is responsible for what it enters and what it chooses to share.
• Tragget is not a party to your work. The work, the transport, the rates and the payments are agreed between the companies involved. Tragget is not a carrier, broker, employer, insurer or payment processor for that work, and is not responsible for whether a company performs, approves or pays.
• Records, not guarantees. Tickets, approvals, timesheets and invoices in Tragget are records the companies create. Tragget does not move money between companies. A payment marked in Tragget is a claim by the paying company until the receiving company confirms it.
• Electronic approvals. Approving a ticket, timesheet or invoice in Tragget records who approved it and when. The companies involved agree that this record is an electronic signature with the same effect between them as a signature on paper.
• Your responsibilities, not Tragget's. Each company remains responsible for its own compliance, including driver licensing, hours of service, load weights, safety, insurance, workers' compensation, tax, and whether its drivers are employees or contractors.
• Invoicing and tax. Tragget calculates invoices from the information companies and drivers enter. Each company and driver is responsible for the tax it charges and reports. A driver who is not registered for GST/HST may invoice without it only while they qualify as a small supplier, and must register when the law requires.

4. Your data and how we process it

• Each company owns the data it enters into Tragget.
• We process it on your behalf. The Customer gives Tragget the right to host, copy, process and display that data only to provide, secure, support and improve the Service, as described in the Privacy Policy. We act on the Customer's instructions, given through its use and settings of the Service. We do not sell it.
• Features that use your own history. The Service may use a company's own past records to suggest or prefill work for that same company, for example suggesting a dispatch based on how the company usually dispatches. A suggestion is a suggestion: the User decides, and the company stays responsible for what is dispatched, approved and invoiced. If a feature will act automatically on a company's behalf, we will say so in the application, and the company can switch it off.
• How we improve Tragget. We use how Customers and Users use the Service, and the feedback they send us, to improve our services.
• No AI training today. We do not use the data companies enter into Tragget to train AI models. If that ever changes, we will update these terms and ask the Customer first; agreeing will never be a condition of using Tragget.
• Payment information. Stripe processes payment information under its own terms (for example, fraud prevention); see the Privacy Policy.
• Anonymized, aggregated data. We may combine data from many companies into statistics that identify no company and no person, and use them to understand how Tragget is used and to improve it.
• Feedback. If you send us a suggestion or feature request, we may use it to improve Tragget without owing you anything for it. Personal information in your message is still handled under the Privacy Policy.
• The Customer is responsible for having the right to enter the data it enters, including the consent of the people it enters information about.

5. Acceptable use

You must not:

• use another company's information for anything other than the work you do together;
• enter information you have no right to enter, or anything unlawful, false or harmful;
• enter a Social Insurance Number, Social Security number or other government identity number of any person;
• access accounts or data you are not authorized to access, or try to bypass the Service's security;
• copy, scrape, resell or reverse engineer the Service, or use it to build a competing product;
• overload or interfere with the Service;
• create accounts by automated means or under a false identity, or impersonate another person or company;
• use information from the Service to harass or harm anyone.

We may suspend access to stop a breach of this section.

6. Subscriptions, ticket packs and payment

• Plans and tickets. Billing and invoicing in Tragget use tickets. One ticket is used when a truck ticket is approved (the pricing page calls these "credits"). Tickets come with a monthly subscription, or as single tickets bought in packs of 10. Prices are those shown in the application when you buy. A free trial, when offered, lasts as long as shown when it starts.
• Unused tickets. Tickets bought in packs of 10 do not expire while the account is open. Tickets included in a subscription are for that billing month and do not carry over. Unused tickets are not refunded when an account is closed; we simply stop billing.
• Renewal. Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time in the application or by writing to contact@tragget.com; the subscription then ends at the end of the current period.
• Upgrades take effect, and are charged, immediately. Downgrades take effect at the end of the current period.
• Payment is processed for Tragget by Stripe. You authorize us to charge the payment method on file, including for each renewal, until you cancel.
• Taxes. Prices exclude taxes. We collect taxes as required by law.
• Price changes are announced at least 30 days before they apply to your next billing period.
• Refunds. Fees are non-refundable.
• Non-payment. If a payment fails and is not resolved, we may limit what the account can do until it is.
• Card disputes. If you think a charge is wrong, please write to us first; we can often fix a billing mistake faster than a card dispute. This does not affect your right to dispute a charge with your card issuer.

7. Ending the agreement

• You can stop using Tragget and cancel your subscription at any time.
• We may suspend or close an account if the Customer or its Users breach these terms (including by not paying), or where the law requires it. Fees are not refunded in any case, including unused tickets.
• Your data after closing. For 30 days after an account is closed, the Customer can ask us at contact@tragget.com for a copy of its data. We provide it in a common electronic format. After that we delete it, except as the Privacy Policy sets out. Records another company holds about work you did together stay with that company.

8. The Service

• We work to keep Tragget available and secure, and we change and improve it over time. We may add, change or remove features.
• No uptime promise. We do not guarantee any level of availability. Tragget can be interrupted for maintenance, failures or reasons outside our control.
• THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICE WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICE AND YOUR USE OF IT, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• Security and breaches. We protect the Customer's data as described in section 7 of the Privacy Policy. If a breach of security affects the Customer's data and creates a real risk of significant harm, we will notify the Customer without unreasonable delay, and the regulators as the law requires.
• Keep your own copies of records you must keep by law. Tragget backs up data, but it is not your only record-keeping system.
• Tragget's name, software and content belong to Tragget. These terms give you the right to use the Service while your account is active, and nothing more.

9. Limitation of liability

• Tragget does not move money between companies and is not a party to the work they do together (section 3). Tragget is not liable for the content of the data companies and Users enter, for decisions made on the basis of it, or for the acts of any company or User.
• In no event shall either party (Tragget or the Customer) be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, goodwill, use, or data, even if advised of the possibility of such damages. This does not limit the Customer's obligation to pay fees owed.
• Liability cap. To the extent the law allows, Tragget's total liability for all claims arising out of or relating to the Service or these terms, however arising, including negligence, is limited to the greater of the fees the Customer paid Tragget in the 12 months before the event that gave rise to the claim, or CAD $100.
• Your responsibility for claims. The Customer will cover Tragget's reasonable costs, including legal fees, of any claim by a third party that arises from data the Customer entered without the right to do so, or from the Customer's or its Users' breach of section 5.
• Tragget is software and errors can happen, for example a wrong amount on an invoice. We work to keep data correct, but the Customer is responsible for checking tickets, timesheets, invoices and bills before approving or sending them.
• Nothing in these terms limits liability that the law does not allow to be limited.

10. Changes to these terms

Each version of these terms has a version number and an effective date. When we change them, we announce the change by email and in the application, and you will be asked to accept the new version the next time you sign in. The new version applies to you from when you accept it. If you do not accept it, you may stop using the Service and cancel your subscription.

11. Governing law and disputes

• These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. This applies to Customers in Canada and in the United States.
• Talk first. Either party starts a dispute by writing to the other (to us at contact@tragget.com). We will both try in good faith to settle it within 30 days.
• Small claims. A claim small enough to be heard by the Civil Resolution Tribunal of British Columbia, or by the small claims division of the Provincial Court of British Columbia, may be brought there. The arbitration and individual-claims paragraphs below do not apply to it.
• Arbitration. Any other dispute that is not settled will be finally resolved by arbitration seated in Vancouver, British Columbia, under the Arbitration Act (British Columbia), before one arbitrator, in English.
• Individual claims. To the extent the law allows, disputes are resolved individually and not as a class or representative action.
• Urgent relief. Either party may still ask a court for urgent relief, such as stopping a misuse of data or of Tragget's software.

12. Electronic communications and notices

• You agree to receive notices, invoices and other communications from us electronically, by email or in the application, and that they satisfy any requirement to be in writing.
• We send notices to the email address on the account. You send notices to contact@tragget.com.

13. General

• These terms and the Privacy Policy are the whole agreement between us about the Service.
• If any part of these terms cannot be enforced, the rest still applies.
• If we do not enforce a term right away, we can still enforce it later.
• You may not transfer these terms without our written consent. We may transfer them to a company that takes over Tragget.
• After the account closes. Sections 3, 4, 5, 7, 9, 11 and 13, the ownership paragraph in section 8, and any fees owed continue to apply after an account is closed.
• Neither party is responsible for delays caused by events beyond its reasonable control.
• Tragget and the Customer are independent businesses. These terms create no partnership, joint venture, employment or agency.
• You must not use or allow access to the Service in breach of Canadian or US sanctions or export laws.

14. Country-specific rules

• Currency. Customers in Canada pay in Canadian dollars. Customers in the United States pay in US dollars.
• Taxes. We collect taxes, including GST/HST, provincial sales tax and US state sales tax, as required by law.
• United States. Section 11 (BC law, Vancouver arbitration) applies to US Customers too.