Terms of Service

Version 2026-10-11 · Effective October 11, 2026

These terms are an agreement between Tragget Technology Inc., a British Columbia company ("Tragget", "we", "us"), and the company that opens a Tragget account (the "Customer", "you"), and each person who uses Tragget on a company's behalf (a "User"). They cover the Tragget web application, the mobile web application and tragget.com (together, the "Service"). Our Privacy Policy explains how we handle personal information and forms part of these terms.

By creating an account, accepting an invitation, or using the Service, you agree to these terms. If you open an account for a company, you confirm that you are authorized to bind that company.

1. Who can use Tragget

• Tragget is for businesses and the people who work for them. It is not for personal or household use.
• You must be at least 18 years old.
• Tragget is offered to businesses in Canada and the United States. It is not currently offered in the Province of Quebec.
• You must give accurate information when you sign up and keep it up to date.

2. Accounts and Users

• The Customer is responsible for its account, for the Users it invites, the roles it gives them, and everything done under its account.
• Each User must keep their sign-in details private and must not share them. Tell us at contact@tragget.com if you believe an account has been used without permission.
• A company may create a placeholder record for a driver or contact who has not joined yet. When that person signs up, they take over their own account and agree to these terms themselves.

3. Working with other companies

Tragget lets companies connect to each other as customers and vendors, dispatch work along a chain of companies, record that work, approve it and invoice for it.

• What connecting shares. When your company connects with another, or takes part in the same job, each sees the information described in section 4 of the Privacy Policy. Each company is responsible for what it enters and what it chooses to share.
• Tragget is not a party to your work. The work, the transport, the rates and the payments are agreed between the companies involved. Tragget is not a carrier, broker, employer, insurer or payment processor for that work, and is not responsible for whether a company performs, approves or pays.
• Records, not guarantees. Tickets, approvals, timesheets and invoices in Tragget are records the companies create. Tragget does not move money between companies. A payment marked in Tragget is a claim by the paying company until the receiving company confirms it.
• Electronic approvals. Approving a ticket, timesheet or invoice in Tragget records who approved it and when. The companies involved agree that this record is an electronic signature with the same effect between them as a signature on paper.
• Your responsibilities, not Tragget's. Each company remains responsible for its own compliance, including driver licensing, hours of service, load weights, safety, insurance, workers' compensation, tax, and whether its drivers are employees or contractors.
• Invoicing and tax. Tragget calculates invoices from the information companies and drivers enter. Each company and driver is responsible for the tax it charges and reports. A driver who is not registered for GST/HST may invoice without it only while they qualify as a small supplier, and must register when the law requires.

4. Your data

• Each company owns the data it enters into Tragget.
• The Customer gives Tragget the right to host, copy, process and display that data only to provide, secure and improve the Service, and as described in the Privacy Policy.
• [TO CONFIRM: Tragget may use anonymized, aggregated data that identifies no company or person, for example to build industry benchmarks. Remove this line if Tragget will not.]
• The Customer is responsible for having the right to enter the data it enters, including the consent of the people it enters information about.

5. Acceptable use

You must not:

• use another company's information for anything other than the work you do together;
• enter information you have no right to enter, or anything unlawful, false or harmful;
• enter a Social Insurance Number, Social Security number or other government identity number of any person;
• access accounts or data you are not authorized to access, or try to bypass the Service's security;
• copy, scrape, resell or reverse engineer the Service, or use it to build a competing product;
• overload or interfere with the Service.

We may suspend access to stop a breach of this section.

6. Subscriptions, credits and payment

• Plans. Paid features are offered as subscriptions and ticket credits, at the prices shown in the application when you buy. A free trial, when offered, lasts the number of days shown when it starts.
• Renewal. Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time; the subscription then ends at the end of the current period.
• Upgrades take effect, and are charged, immediately.
• Payment is handled by Stripe. You authorize us to charge the payment method on file.
• Taxes. Prices exclude taxes. We add the taxes that apply, such as GST/HST and PST in Canada or sales tax in the United States.
• Price changes are announced at least [TO CONFIRM: 30] days before they apply to your next billing period.
• Refunds. [TO CONFIRM: Fees already paid are not refundable, except where the law requires otherwise.]
• Non-payment. If a payment fails and is not resolved, we may limit what the account can do until it is.

7. Ending the agreement

• You can stop using Tragget and cancel your subscription at any time.
• We may suspend or close an account for non-payment, for a serious or repeated breach of these terms, or where the law requires it. Where possible we will tell you first and give you a chance to fix the problem.
• After an account is closed, the Customer has [TO CONFIRM: 30] days to ask us for a copy of its data. After that we delete it, except what the law requires us to keep (Privacy Policy, section 5). Records another company holds about work you did together stay with that company.

8. The Service

• We work to keep Tragget available and secure, and we change and improve it over time. We may add, change or remove features.
• The Service is provided "as is" and "as available". To the extent the law allows, we make no other promises, including that it will be uninterrupted or free of errors, or fit for a particular purpose.
• Tragget's name, software and content belong to Tragget. These terms give you the right to use the Service while your account is active, and nothing more.

9. Limitation of liability

• Tragget is not liable for the content of the data companies and Users enter, for decisions made on the basis of it, or for the acts of any company or User.
• To the extent the law allows, Tragget is not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data.
• To the extent the law allows, Tragget's total liability under these terms is limited to the fees the Customer paid Tragget in the 12 months before the event that gave rise to the claim.

10. Indemnity

The Customer will defend and compensate Tragget against claims by third parties arising from the data the Customer enters, its use of the Service in breach of these terms, or its dealings with other companies through the Service.

11. Changes to these terms

Each version of these terms has a version number and an effective date. When we change them, we announce the change by email and in the application. The new version takes effect when it is announced, and you will be asked to accept it the next time you sign in. If you do not accept it, you may stop using the Service and cancel your subscription.

12. Governing law and disputes

• These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.
• We will first try to resolve any dispute informally. Write to contact@tragget.com.
• A dispute that is not resolved within 60 days will be settled by binding arbitration under the Arbitration Rules of the Canadian Arbitration Association, before one arbitrator, in Vancouver, British Columbia, in English. This applies to Customers in Canada and in the United States.
• Either party may still ask a court for urgent relief, such as stopping a misuse of data or of Tragget's software.

13. General

• These terms and the Privacy Policy are the whole agreement between us about the Service.
• If any part of these terms cannot be enforced, the rest still applies.
• If we do not enforce a term right away, we can still enforce it later.
• You may not transfer these terms without our written consent. We may transfer them to a company that takes over Tragget.
• Neither party is responsible for delays caused by events beyond its reasonable control.